Richard Zarbo, MD, DMD is the system chairman and KD Ward Chair of Pathology and Laboratory Medicine in the Henry Ford Health System and past-president of the United States and Canadian Academy of Pathology. He is a board-certified anatomic and clinical pathologist and an expert in head and neck pathology, laboratory quality and continuous process improvement. Dr. Zarbo is an early pioneer in laboratory quality. His initial foray in quality goes back to the 1990’s when he was instrumental in defining national benchmarks of laboratory quality through the CAP Q-Probes and Q-tracks programs. Since the early 2000’s he has endeavored to create a culture of continuous improvements throughout the Henry Ford laboratories that he integrated into System-wide Product Line.
The Henry Ford continuous improvement culture is based on s synthesis if Henry Ford’s automotive manufacturing focus on waste reduction and efficiency, the management approach of W. Edwards Deming and the Lean principles and human development of the Toyota Production System. The successful Henry Ford Production System, now in the 12th year in the Henry Ford Laboratories, is featured in Dr. Jeffrey liker’s booked – The Toyota way to Continuous Improvement: Linking Strategy and Operational Excellence to Achieve Superior Performance (2011) and The Toyota Way to Service Excellence Lean Transformation in Service Organizations (2016). The Henry Ford laboratories obtained ISO 15189 accreditation in 2013 as the largest ISO 1589 accredited integrated, multi-setting medical laboratory system in the US. Dr. Zarbo’s curriculum vitae includes over 200 peer-reviewed publications with over 50 directly related to laboratory quality. He is a clinical professor of Pathology at Wayne State University School of Medicine.